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Frequently Asked Questions
Please read our FAQs before sending us a message.
After your purchase is completed a receipt and welcome email will be sent to your email address automatically. If you haven’t received the emails shortly, please CHECK YOUR JUNK BOX. If you can’t find them in the junk box, please send us a message. You can also view all your orders by clicking through to My Account.
We generally ship items within 2-3 business days. Shipping is from our warehouse in Sydney and is handled by Fastway. The arrival date will depend on your location. You can call us at any time for an update on the process. Read more about shipping here.
Very secure. All credit card transactions are processed by PayPal using 128-bit SSL encryption, which is the industry’s highest standard. You can read more here.
For all problems relating to the checkout or PayPal payment process, please send us a message through the Contact Form, or simply call us on 1300 482 577.
If you are not happy with your item and wish to have it refunded we are always happy to do this for you. You can call us directly on 1300 482 577. We do have criteria for being able to process your refund though. Read more about returns here.
To change your password, log in to your account via the My Account link and navigate to the Edit Account tab.
If you have lost your password, go to the My Account page and click the ‘Forgot Password’ link on the login in box and follow the instruction prompts.
We are at 5/89 Derby Street, Silverwater.